We accept requests to keep your baggage for those who arrive early in the morning until check in. We are also happy to keep your baggage on the same day as your check out after the check out time. (Please kindly note that we can not accept responsibility for checking valuables or fragile items).

Please note the Check-in/out times bolow:
Check-in:1pm
Check-out:11am

[Early check-in]

Standard check in time is 1pm However, it is possible to check in early at noon If room are available. An additional early check in fee applies as follows.

Single room: JPY 880　
Twin/Double room: JPY 1,320

[Extend check-out]

The possibility of extend check out depends on scheduled occupancy. if extend check out is possible for your room, check out may be extend to as late as 3pm for the following additional fee.

Single room: JPY 880/h　
Twin/Double room: JPY 1,320/h

Baggage may be sent on the day of your stay. Please kindly be sure to write the name of the person under which the reservation was made on each bags. Please note, however, that we cannot accept responsibility for valuables or fragile items. Please contact us in advance concerning items which must be stored in a refrigerator or freezer such as food. We may not be able to accommodate such requests.

We apologize, but we do not have a cancellation wait list. As reservation statuses change every day, we ask that you contact us directly or check our occupancy rates on our website.

For reservations made via our website or directly, we charge 20% of the standard room fee for cancellations made the day prior to a reservation, 80% for same day cancellations, and 100% in situations when the person who made a reservation neither arrives nor makes a cancellation. As concerns the cancellation of reservations made through a travel agent, please contact the agent through which you made your reservation.

We have no curfew or closing time. Reception is staffed 24 hours per day. However, we ask that you contact us if you will be arriving more than 2 hours later than your previously reported time of arrival.

We are able to accept requests for express mail service and uses YAMATO TRANSPORT for its shipping needs. Guests may choose between payment in advance and payment on delivery.

An extra bed may be placed in a twin room. There is an additional charge will be JPY 2,200 for this service. Please note that the number of extra beds is limited; if you have made your reservation for a twin room via our website, please call us to ask for an extra bed in advance.

Preschool-aged children may sleep in the same bed as their parents. There is no extra charge. Please be sure to bring your own towels, tooth brush, and other essentials for your child.

Located in the vendor room on the fourth floor.

Yes. Please fill out a laundry service slip provided in your room and bring the laundry you wish to have cleaned for you by 10am to reception on the 3rd floor. Fees are listed on the provided laundry service slips. Please note that laundry service is not offered on Sundays, national holidays, and the New Year’s and Obon holiday periods.

There is a FamilyMart directly in front of the hotel entrance.

We do not have car parking lot in our hotel. Please use public parking.

There are no restaurants in our hotel. You may have breakfast at the restaurants in the neighboring Ginza Grand Hotel. Meal coupon may be purchased at our hotel reception for JPY1,840 per person.

Internet access is available free of charge. A LAN cable is available for use in a desk drawer in each room.

Wi-Fi connection is free in the hotel.

Chargers may be borrowed free of charge from the reception. For non-smartphone cell phones, chargers are only available for some models.

Yukata robe, Bath towels, Face towels, Tooth brushes, Shaving razor, Shampoo, Conditioner, Body soap, Body sponge, Cotton swabs, Hand soap, Hair brush, Cleansing oil, Face lotion

A hair dryer may be found behind the glass door in the desk in each room.

We do not stock anything in our room refrigerators. Soft drinks and alcoholic beverages are available for sale via the vending machines in the fourth floor vendor room.

An ice machine is available for guest use on the fourth floor.

Only guests are permitted in rooms at the Ginza International Hotel. Please make a request at reception if you have special circumstances.

We do not have safe in our guest rooms. Guests may store their valuables in a safety deposit post at reception on the 3rd floor.